In the age of Amazon, the only thing that is growing faster than the e-commerce sector is customers’ demands. Once a shipment is scheduled or an item is purchased, the customer is constantly looking for updates on the shipment, no matter if it’s an individual shipper or a large corporation. There is no surprise that companies who provide the fastest and cheapest shipping have a significant advantage over competitors. New technologies are taking over the world, and the world wants you to be as fast and convenient as possible.
Customer satisfaction is the main priority for most businesses. Quality and shipment speed are crucial to the customer’s experience and worrying about customer service while managing a whole supply chain is not an easy thing to do. And the cherry on top of it all is, you can’t really maintain everything at the highest level all by yourself.
This is the point where third-party logistics services come in to help save you from a bundle of unwanted work. 3PLs act as the middleman service that takes on all the processes of shipping. They provide all the infrastructure, systems, data and equipment you need to have successful shipments. Building a strong relationship with your 3PL is crucial to a successful supply chain. In a nutshell, you focus on your core specialization while a 3PL provider takes care of your logistics until the last part of the delivery.
Here are the main reasons why small businesses should outsource to a third-party logistics service:
- It's saves you time. If you are a small business owner, you have probably spent a lot of time setting up your businesses shipping to find the right carriers, keep track of all of the paperwork, and handle the freight. This can be very stressful and time consuming for business owners. Outsourcing your company’s logistics can give you more time to focus on your business.
- It can save you money. Brokers can provide you with the lowest prices to help save your business money on shipments. Moreover, you just pay for space and time that you use. For example, less-than-truckload (LTL) shipping allows you to share the truck with other users, but to pay only for the space your freight takes up inside of the truck.
- It helps ensure customer service. Maintaining the supply chain requires a lot of attention to details. This can cause distractions and may not always bring your customers the positive experience they want to have. 3PLs arrange the cooperation with qualified drivers and carriers, who go through regular reviews, to help ensure your shipments are handled with care and are properly taken care of. Picking the right provider is a good investment for your business.
- It provides you with resources. At a first glance, the transportation and shipping process may look like moving an object from A to B. In reality, it’s a complex chain of operations that demand lots of special bulky and pricey equipment. Third-party logistics services save the situation and bring all the needed equipment to complete every single order, no matter how big it is.
- It gives you a network. Constantly communicating with all the people involved in the supply chain may be overwhelming. Brokers already have a developed network of professional suppliers and will choose the most relevant to match your requirements.
If you are considering outsourcing your logistics, read more about the first steps in outsourcing your businesses transportation management.