5 Tips for a Fast and Efficient Freight Claim Experience

Posted by PLS Logistics July 26, 2018 at 8:00 AM

It has been said that the one area that most shippers are the most uncomfortable and confused with is navigating claims for cargo loss and damage. However, this does not mean that understanding the process of freight claims isn’t imperative to running an efficient business. Here are 5 tips to make sure that your freight claim experience is as fast and efficient as possible:

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Tips to Minimize Your Risk of Freight Damage

Posted by PLS Logistics December 12, 2017 at 8:25 AM

No one likes damaged freight. Not only does it cost money and relationship with your customers, but also adds more stress and pressure to your daily operations. Freight claims are usually time-consuming and, honestly, quite unpleasant to deal with.

Let’s be realistic – it’s impossible to avoid freight damage altogether. Eventually, it will happen. Can we do anything to minimize the risk and reduce unpleasant experiences? We sure can! All it takes is being proactive and considerate!

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Understanding Hostage Freight

Posted by PLS Logistics July 13, 2017 at 8:04 AM

Have you ever been in a situation when your or your customer’s freight has been held hostage?

Hostage load scenario is stressful and unpleasant for all the parties involved, and the resolution might be very time- and energy-consuming.

Being prepared and aware of the potential risks is the best way to try and avoid these situations as much as possible.

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The Importance of Shipper's Insurance

Posted by PLS Logistics January 26, 2017 at 12:45 PM

  • Have you ever received damaged freight?
  • Has your cargo been lost or stolen?
  • Have you ever been denied on a claim settlement or paid significantly less than the value of your cargo?
  • Would you like to have your claims brought to resolution in a timelier manner?

All types of cargo are transported over-the-road. Shipping insurance provides protection against shipment damage or loss and a shippers’ exposure to financial loss.

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How Important is Accuracy on the BOL?

Posted by PLS Logistics August 25, 2016 at 10:00 AM

A bill of lading (BOL) acts as evidence: a receipt and a document of freight services. It’s proof of a contract between a carrier and shipper. It’s a legally binding document, containing relevant information about the shipment. A BOL includes pickup and delivery addresses, a place to note any freight damage, shipping/purchase order numbers, special shipping instructions and other details so the freight is delivered and invoiced properly.

2 Most Common BOLs

  • Straight: Non-negotiable. Where goods have been paid for and the shipment will be delivered to a consignee upon confirmation of ID.
  • Order: Where the goods and BOL can be transferred by endorsement to third parties.
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Shocking Statistics about Cargo Theft

Posted by PLS Logistics April 6, 2016 at 9:30 AM

A new report finds that the number of recorded cargo thefts and the average value of the freight attacks declined in 2015. But, regardless of this data, cargo theft is a real problem. Cargo’s value continues to increase, and thieves are sophisticated. Cargo theft is estimated to cost shippers and trucking companies at least $30 billion a year in the US, according to the FBI.

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How to Ensure Cargo Security

Posted by PLS Admin November 2, 2015 at 10:30 AM

If you are lucky enough to avoid cargo theft issues in your transportation activities, you should still be prepared to face it. Cargo theft is one of the 5 main causes of freight claims, as research shows. According to FreightWatch International (FWI), the risk of cargo theft will increase this year, compared to 2014. Cargo theft prevention and recovery network, CargoNet, reported that almost 90 million dollars in cargo was stolen last year

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The 6 Step Freight Claim Process

Posted by PLS Logistics August 25, 2015 at 11:30 AM

Handling freight claims requires time and effort from a shipper. There are certain processes , rules and regulations that should be followed to ensure freight claims are resolved. A third party logistics (3PL) provider, like PLS Logistics, works on behalf of the shipper and processes a clients’ freight claim from beginning to end. A 3PL does not have liability for freight loss or damage; instead it works as a liaison with trucking companies and provides communication through the claims process. Shippers benefit from the expertise of freight claims’ management, when claims are properly filed and processed without any holdups.

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