Opinions on Outsourcing: Whose WMS Should Be Utilized When Outsourcing to a 3PL?

Posted by PLS Logistics April 6, 2017 at 9:02 AM

An efficient warehouse management system (WMS) is an invaluable part of a company’s distribution strategy. As omnichannel fulfillment becomes increasingly more popular and complex, WMS systems are too. Companies need to be able to plan and optimize orders quickly and accurately.

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5 Tips for Small Businesses to Ship On-Time, Every-Time

Posted by PLS Logistics August 24, 2016 at 10:30 AM

Delivering products on-time is crucial in any industry. With businesses and consumers alike, this final touchpoint in the supply chain represents your ability to fulfill their needs competently. It is especially important for small businesses to deliver products on-time, as a poor reputation can be detrimental to the bottom-line.

Whether you are shipping to consumers or businesses, delayed shipments should be taken seriously. Late deliveries slow down the entire supply chain and hurt customer relationships, which can have serious consequences for your bottom line: 70% of consumers may not shop with a retailer again after receiving a late shipment, and 86% of consumers say their expectation for on-time delivery increases in peak seasons like the holiday shopping season.

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Addressing Customer Satisfaction with Freight Management

Posted by PLS Logistics January 20, 2016 at 9:30 AM

In a few years, 89% of companies will compete almost entirely on customer experience. “Options are no longer a privilege during the shopping experience,” says Christoph Stehmann, COO of Digital Commerce Solutions, Pitney Bowes. “Retailers must focus on offering diverse options in order to attract consumers throughout their shopping experiences.”

Consumers are demanding because they’re more informed than ever before. The popularity of online shopping has empowered consumers to expect low prices, multiple shipping options, free returns and quick, on-time delivery.

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Why Warehouse Technology is the First Step in Fast Shipping

Posted by PLS Logistics December 22, 2015 at 12:30 PM

Companies implement supply chain management (SCM) strategies in order to meet customer expectations like fast delivery. Delivery time is the sum of fulfillment time and transport time. Companies are emphasizing the importance of fast fulfillment in order to reduce overall delivery time. Creating a SCM strategy includes aspects of logistics management and demand planning that work in tandem with a transportation strategy. It is a crucial step in reducing freight costs.

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How to Prepare Transportation for Holiday Returns

Posted by PLS Logistics November 13, 2015 at 2:00 PM

The holiday season is upon us, and retailers must be prepared to avoid seasonal challenges. One major obstacle facing retailers: the rising number of e-commerce returns.

Return rates have amplified as the percentage of internet sales continues to develop. The shift to e-commerce sales, especially during the holidays, prompts impulse buying and a greater chance of the customer’s later regret, which results in higher return rates. The predicted rate of returns of total retail sales for the 2015 holiday season is 8.1%. Establishing an effective reverse logistics process allows retailers to minimize processing costs and increase the recovery value of returned goods.

Supply chain managers will face more complexity during the holiday season, Pitney Bowes 2015 Holiday Shipping Survey shows. The majority of shoppers prefer to return purchases in a nearby store, while 38% of shoppers choose to return a package through a shipping provider. Only 20% of shoppers like to have a carrier pick up a package from their home.

In order to keep up with competition, companies must offer a few return options and analyze sales in order to successfully condense returns.

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2 Ways Track and Trace Features Improve Customer Service

Posted by PLS Logistics August 5, 2015 at 10:15 AM

Shipping procedures are a major consideration during a customer’s buying journey. To effectively manage delivery, companies must utilize track and trace features, available on a TMS. To provide consistent delivery performance at a low cost, a transportation management system can help you explore the best lanes and provide end-to-end visibility. Plus, a TMS can reduce transportation costs by 30%. Using the track and trace feature of a TMS is especially valuable because it offers real-time, tangible information to the customer and shipper.

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Quick Guide to Omni-Channel Fulfillment

Posted by PLS Logistics June 9, 2015 at 9:30 AM

The omni-channel model developed because of the growing number of consumers who demand better shopping experiences, whenever, where ever, they want. According to a recent Pulse study, 44% of customers want the ability to buy online and pick-up at the store. 62% of customers want the ability to purchase online and make returns in-store. 

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How to Overcome Shipping Disruptions in 7 Steps

Posted by PLS Logistics May 29, 2015 at 11:00 AM

Troublesome congestion at West Coast ports in February is still affecting the US economy and expected to cost as much as 7 billion dollars to the retail industry this year. Although this was a major supply chain disruption, it’s not the only costly shipping disruption that has occurred recently. Obvious solutions like increased inventory and/or additional suppliers mighthelp, but these solutions negatively impact cost efficiency. Successful risk management becomes a tradeoff between reasonable supply chain reconfiguration and strategic acceptance of additional costs.

When facing supply chain disruptions, follow these 7 steps:

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4 Keys to Improving Your Omni-Channel Strategy

Posted by PLS Logistics April 30, 2015 at 8:00 AM

Retailers are struggling to keep pace in the highly competitive omni-channel environment. Consumer desires for immediate delivery and personalized service are an ongoing challenge. Many shippers aren’t able to support a productive, efficient supply chain.

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Top 4 Consumer Shipping Expectations

Posted by PLS Logistics April 17, 2015 at 8:30 AM

Consumers have access to more information than ever before, and with various options for online ordering, paying and shipping, customer loyalty is low. Today’s omni-channel era means retailers and shippers must pay close attention to customers’ high expectations. A customer’s experience with a company is greatly impacted by shipping options. Consumers are known to revisit an e-commerce site if the supplier offers low prices, free shipping and/or fast shipping. Today, 86% of buyers will pay more for better customer service, according to a CEI Survey, but only 1% think retailers meet their expectations. So, what are these customer expectations?

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