Here’s How Grocery Retailers Can Reel in Millenial Shoppers

Posted by PLS Logistics March 21, 2017 at 10:32 AM

Grocery retailers spend hours, days, and even months trying to differentiate their brand and make themselves the consumer’s go-to store. In an industry that touches almost every target market, this can be tough.

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Omnichannel Takes on Food Industry, Gains Consumer Support

Posted by PLS Logistics November 17, 2016 at 7:50 AM

There is a shift in how consumers are approaching grocery shopping, using more channels than ever before. Grocery is an $800 billion market – online grocery sales are expected to grow, becoming a $24 billion industry in 2017.

“Retailers are grappling to not only understand consumers varied shopping patterns, but also capture shares of their increasingly fragmented shopping trips,” says Susan Viaman of IRI.

Although the food supply chain infrastructure is efficient, consumers are seeking home delivery and click-and-collect options, and grocery stores have to adjust, overhauling their fulfillment system to serve the omnichannel market

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Advice for Retail Shippers Struggling with Last Mile

Posted by PLS Logistics September 13, 2016 at 8:00 AM

Understanding Last Mile Logistics

Last mile logistics refers to the outbound transportation from a fulfillment or distribution center to the final delivery at the customer’s door. The last mile is the top priority for retail brands, but is also the most expensive, least efficient and most challenging part of the delivery process.

Read: 6 Signs it’s Time to Outsource Transportation Management

The e-commerce consumer market is growing; eMarketer forecasts that global B2C e-commerce will reach $2.3 trillion by 2017. With more shoppers comes increased need for quick fulfillment, generating further attention to the last mile.

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E-Commerce Changes Traditional Retail Shipping Strategies

Posted by PLS Logistics February 16, 2016 at 10:00 AM

Customer demand and connectivity are high, and retailers are struggling to keep up with the competitive omni-channel environment. Supply chains are shifting in order to accommodate the rapidly changing landscape for the way people buy and the way goods are moved.

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The Main Reason it’s Time to Throw Away Manual Processes

Posted by PLS Logistics January 14, 2016 at 10:00 AM

A 2015 Logistics Management survey shows that only 35% of shippers are using transportation management systems as part of their overall supply chain management strategies. Companies that rely on spreadsheets and manual interactions with suppliers are spending a lot of time on functions that can be automated by a transportation management system. With a TMS, companies can be active in pursuing lower costs, faster lanes and productive solutions.

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5 Ways a TMS Supports Omni-Channel Commerce

Posted by PLS Logistics December 29, 2015 at 11:00 AM

Having a powerful, scalable transportation management system (TMS) is necessary for effective transportation operations. Omni-channel commerce is much more difficult to handle than every day operations from a transportation perspective, and visibility into the supply chain is the key to success. A TMS can provide detailed reports to improve omni-channel functions.

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How Retailers Overcome Challenges of Seasonal Demand

Posted by PLS Logistics November 19, 2015 at 1:00 PM

The biggest shopping weekend of the year is right around the corner, and retailers have been planning for the increase in sales for months. Most retailers have adopted to the omni-channel environment, merging numerous shopping channels for the convenience of the customer. Modern shoppers avoid the long lines and huge crowds associated with Black Friday to buy from online vendors who offer the same markdowns, plus free shipping and various return options.

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How to Prepare Transportation for Holiday Returns

Posted by PLS Logistics November 13, 2015 at 2:00 PM

The holiday season is upon us, and retailers must be prepared to avoid seasonal challenges. One major obstacle facing retailers: the rising number of e-commerce returns.

Return rates have amplified as the percentage of internet sales continues to develop. The shift to e-commerce sales, especially during the holidays, prompts impulse buying and a greater chance of the customer’s later regret, which results in higher return rates. The predicted rate of returns of total retail sales for the 2015 holiday season is 8.1%. Establishing an effective reverse logistics process allows retailers to minimize processing costs and increase the recovery value of returned goods.

Supply chain managers will face more complexity during the holiday season, Pitney Bowes 2015 Holiday Shipping Survey shows. The majority of shoppers prefer to return purchases in a nearby store, while 38% of shoppers choose to return a package through a shipping provider. Only 20% of shoppers like to have a carrier pick up a package from their home.

In order to keep up with competition, companies must offer a few return options and analyze sales in order to successfully condense returns.

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E-commerce and Unpredictable Demand

Posted by PLS Logistics October 14, 2015 at 1:00 PM

New Juniper Research has shared interesting insight on the current and future state of e-commerce: global online retail sales are estimated to reach $1.7 trillion by the end of 2015, which is 17% higher than 2014’s total. Among the factors that propel e-commerce growth are public Wi-Fi deployment, 4G and LTE rollouts, and social media’s trend of “buy” buttons.

Another aspect of the research touches on the same day delivery trend. It argues that more online retailers struggle to reduce the time-to-consumer metric when offering same day delivery and several delivery/pick-up options for clients. Fast delivery is becoming a decisive factor for online retailers who want to increase orders. When launching same day delivery, retailers should consider the significant costs, all possible disruptions and good or bad experiences of industry giants.

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Quick Guide to Omni-Channel Fulfillment

Posted by PLS Logistics June 9, 2015 at 9:30 AM

The omni-channel model developed because of the growing number of consumers who demand better shopping experiences, whenever, where ever, they want. According to a recent Pulse study, 44% of customers want the ability to buy online and pick-up at the store. 62% of customers want the ability to purchase online and make returns in-store. 

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