What is the goal of any business? The answer can vary depending on who you ask, or course. But as a service provider, we all agree that our most important goal is to provide the highest level of service to our customers. Otherwise, how do we plan on retaining our customers and staying afloat within this very competitive industry?
Top-notch customer service is created by a complex of factors. Let focus on the “behind-the-scenes”, or what we can call the “foundation” for great customer service – the relationship you, as a 3PL, build with your carriers.